A lot of people may ask how Motivational Interviewing can work in a customer service setting. Connectivity with customers and understanding their wants and needs is what customer service is all about. Customers, most of the time, simply want to feel heard and understood. The process of Motivational Interviewing does just that; by listening to value statements. Motivational Interviewing will also teach the Customer Service professional innovative ways to “remove themselves from the outcome” when facing resistance or discord while still connecting with people. Motivational Interviewing is more than a change management tool, it is a way to connect deeper with your most valuable asset; the customer.

• Human Resource Divisions
• Financial Institutions
• Attorney Offices
• Contract Negotiators
• Office Managers
• Public Relations
• Political Offices